Dog Waste Removal Service Frequently Asked Questions
Our new customers some times realize they have questions after our initial communications. Below are a few of our most frequently asked questions. If you don’t see your question below, don’t worry; simply call or email us your questions.
Most of our customers prefer service once a week. Other service schedules are available; if you would like to know more about service more or less often than once a week, please call us.
Do we work through the winter?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through winter.
What happens when it snows or rains?
We’ll work in most weather, but snow or very cold weather can stop us. If the snow stops us, we will try to return later that week to do our best to prevent excessive buildup. Our company will usually work in the rain. A very heavy rainfall may stop us, though. Our prices compared to other national scoopers are lower to allow for the occassional miss of service due to inclimate weather. If a missed cleaning occurs once in a month due to bad weather, your invoice will be the regular rate. If we must miss twice in a month, we then will adjust the invoice accordingly.
Usually the snow only stops us from cleaning the day of a fresh snow. Usually the following day we are able find some waste, keeping things under fare control.
What about holidays?
- We do not work the following days:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked. You may provide us with a key to the lock or tell us the combination if that will be convenient for you.
Can we work with your dog in the yard?
Yes, we enjoy seeing the dogs when we come. Please just let us know if you have a dog who is uncomfortable with strangers, and we can decide together what route to take.
Are there any contracts I have to sign?
No — We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, we do ask that you finish out the month for ease of billing services, unless you feel our services were truly not all we promised.
Is there an extra charge for the first time?
With your prior approval, there may be an extra charge for the first service if there has been a lot of accumulation of waste over time.
Is it possible to get a one-time-only service?
Sure! One-time-only, or short-term service may be easily arranged.
What does your company mean by “SATISFACTION GUARANTEED”?
We promise that you will get service you are happy with. We know our business depends on doing excellent work, and it’s the quality of our service on which we stake our success. we’re working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away., We will return in 24 to 48 hrs. to do the job again, to ensure your satisfaction.
THANK YOU FOR YOUR BUSINESS